Refund policy

Returns
Our policy lasts 14 days. Handmade items may be returned within this time frame for exchange only. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. During the months of October through December, our return policy will be extended to include returns within 30 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not offer refunds on custom made projects.

Several types of goods are exempt from being returned, including:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
All items are handmade when you order. Therefore, a 30 percent restocking fee will be applied to all accepted returns.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
dawn@everythingdawn.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dawn@everythingdawn.com and send your item to: 11402 Sunny Hill Ct., Hagerstown US 21742.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 11402 Sunny Hill Ct, Hagerstown US 21742

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.